> ## Documentation Index
> Fetch the complete documentation index at: https://docs.andromeda.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach Andromeda and what to send us so we can help you fast.

## How to contact Andromeda

The fastest way to reach us is your shared Andromeda Slack channel, where engineering (24/7) and business support are both available.

Your team gets access to the Slack channel during the sales process or early in onboarding, and team admins can add new users.

If you can't get added through your admin, or Slack is otherwise unavailable, email [support@andromeda.ai](mailto:support@andromeda.ai) as a fallback. Email responses are slower than Slack.

## What to include

Good support requests are narrow and specific: *what* broke, *where*, *when* (with timezone), and *what changed recently*. Please share:

* Product area or workflow.
* Cluster, namespace, workload, pod, node, or reservation where relevant.
* Exact start and end time with timezone.
* Dashboard URL with an absolute time range.
* Expected behavior and observed behavior.
* Recent changes such as deploys, scale changes, model changes, configuration changes, or data changes.
* Screenshots only when they add context that the dashboard URL does not show.

Always link a dashboard with an absolute time range. Relative ranges shift as we read your message.

## Support packet

```text theme={null}
Product area: <product or workflow>
Issue: <short description>
Dashboard URL: <absolute-time-range URL>
Cluster/namespace/workload: <cluster>/<namespace>/<workload>
Time range: <start> to <end> <timezone>
Impact: <none, slow, failed, blocked, degraded>
Expected: <what should have happened>
Observed: <what happened instead>
Recent changes: <deploy, scale, model, batch, data, config>
```

<Warning>
  Do not include tokens, credentials, secrets, private keys, or unrelated private or third-party information in support packets or screenshots.
</Warning>